Privacy Policy

This Privacy Policy describes how AAA Logistics LLC (“AAA Logistics,” “we,” “us,” or “our”) collects, uses, and shares information when you visit aaalogistics.org, call us, text us, email us, or submit a quote request.

1. Information we collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing or service addresses you provide.
• Shipment information — pickup and delivery locations, vehicle make, model, year, and partial VIN or other vehicle details needed to prepare a quote or schedule transport.
• Communications — records of calls, emails, text messages, and other correspondence related to your inquiry or shipment.
• Technical information — browser type, device type, IP address, pages visited, and similar usage data collected automatically when you use our website.

2. How we collect information

• When you submit our quote form, call, email, or text us
• When you communicate with our dispatch team or driver
• Through standard website logs and hosting tools
• Through third-party services that help us operate the site (see Section 6)

3. How we use information

We use your information to:

• Respond to quote requests and provide pricing
• Schedule, coordinate, and complete vehicle transport services
• Communicate with you about your shipment by phone, email, or text
• Comply with legal, regulatory, insurance, and safety requirements
• Improve our website, services, and customer support
• Protect against fraud, abuse, and unauthorized activity

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers — hosting, email, communications, and business tools that help us operate our website and business.
• Transport partners — when needed to fulfill a shipment, such as drivers, dispatch partners, or licensed carriers involved in your move.
• Insurers and compliance parties — when required for cargo claims, safety records, or regulatory obligations.
• Legal authorities — when required by law, court order, or to protect our rights, customers, or others.

AAA Logistics operates as a licensed motor carrier (USDOT 2627730, MC 914064) and transports vehicles using its own equipment. Shipment coordination and brokerage services for certain loads may be handled by licensed broker personnel associated with our operations, including dispatch and booking handled by our brokerage team.

5. Text messages and phone calls

If you provide your phone number, you consent to being contacted about your quote or shipment by call or text, including automated or prerecorded methods where permitted by law. Message and data rates may apply. You may opt out of marketing texts at any time by replying STOP. Reply HELP for help. Service-related messages about an active shipment may still be sent as needed.

6. Cookies and third-party services

Our website does not currently use advertising or analytics cookies. We may use essential hosting and security tools that process technical data. We also load fonts from Google Fonts, which may receive your IP address and browser information when you visit our site. You can learn more in Google's Privacy Policy.

7. How long we keep information

We retain information for as long as needed to provide services, handle disputes, meet legal and FMCSA record requirements, and resolve compliance or insurance matters. Retention periods may vary depending on the type of information and applicable law.

8. Your privacy rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of certain information
• Opt out of certain processing or marketing communications
• Not be discriminated against for exercising privacy rights

California residents (CCPA/CPRA): We do not sell personal information. To make a privacy request, contact us using the information below. We will verify requests as required by law.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was most recently revised. Continued use of the site after changes means you accept the updated policy.

12. Contact us

For privacy questions or requests, contact:

AAA Logistics LLC
Email: dispatch@aaalogistics.org
Phone: (480) 993-5017
USDOT 2627730 · MC 914064 · licensed motor carrier with affiliated broker services